05 Jul 2016
Interview: Achieving Speedy Pick-Up and Super-Fast Delivery
Apps are gaining traction and familiarity in today’s society. We utilise taxi booking apps, online shopping apps, so why not an app for delivery services? The Office Expo Asia team speaks with CEO of Zap Delivery, Mr. Michael Tan to find out more.
- Hi Mr. Tan, hope you’re doing well. Getting straight into it, what was the top most reason for Zap Delivery’s launch?
Alexander Danilov and I both experienced tremendous inconvenience through our experience with deliveries while doing online shopping in late 2014. A comprehensive research showed that the state of the logistics and delivery industry in Singapore and the Southeast Asia still lags severely behind the rest of the western world and even in China. We thus conceptualised an idea and decided that the company would be born in April of the next year, while product design and development gathers pace.
- With the promise to make deliveries in less than 2 hours, what is the process like?
The service is available as IOS and Android apps for consumers and on web for corporates and online storeowners. Once an order is placed, the app will match the sender with the nearest available courier for a speedy pick-up and super-fast delivery, with a guarantee the item will delivered to the intended recipient within two hours. A proprietary authentication technology which is patent pending, verifies each party to the transaction to ensure an item is picked up from the right sender and delivered to the intended recipient.
- How do you ensure that the drivers and couriers you hire are trustworthy?
To ensure the reliability of Zap Delivery’s service, all courier partners go through comprehensive screening through an internally devised scoring system prior to their engagement qualification and on boarding. Users will be able to participate in the rating of the service rendered after the completion of each transaction and in that helps drive couriers to provide high quality service. Likewise, couriers will also be able to rate the senders, thus achieving the benefits of a community driven quality assurance.
- I see that you are planning to break into the US market, starting with San Francisco. How is that going and why San Francisco? We are exploring all the opportunities in densely populated cities and San Francisco is one of them.
- How does Zap Delivery differentiate itself from the increasingly saturated app-based delivery market?
Drawing inspiration from the public’s familiarity and trust in the One-Time Password (OTP) commonly used in secure banking transactions, Zap Delivery features a similar authentication technology, which replaces the arbitrary signatures that traditional couriers usually use to confirm delivery receipts. This process ensures that items arrive not only safely, but also to the rightful recipients. Additionally, the app features real-time tracking that allows senders to know the exact location of their items, every step of the way.
With a transparent and attractive pricing structure, and a cashless payment system in place, Zap Delivery is able to keep express delivery costs affordable for users, from as low as S$5.
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