OEA Blog
13 Mar 2019

Anticipating the workplace of tomorrow

Identifying workplace trends in 2019 – Part 1

Workplace demographics are transforming and it is evident that employers are playing catch-up with a multi-generational workforce.

New digital technologies have revolutionised the way we analyse data, collaborate with employees, communicate, and make decisions. We grow increasingly connected, the rise of social networking, mobile, data, and cloud technology changing every aspect of our personal and business lives. Existing technology will undergo enhancements as better ones arise, leading to disruption where the cycle repeats itself.

Even with all the advances that have been made so far, there are still critical features to come; technologies that have yet to make their shining debut.

One thing’s for sure, though. And that is as more organisations evolve, innovation will continue to transform work culture and leave a deep impact on today’s digital workplace environment.

While business leaders are on a constant run on acclimatise to a sustainable digital practice, the rest of us will have to keep abreast of changes in the market and adopt newer trends that will produce favourable business outcomes.

Here, we have a look at digital workplace trends that will create the most impact on businesses this year.

#1 Progressive employee engagement

Embrace the latest technologies in the workplace and encourage your employees to utilise these technologies according to their work accomplishments. For example, enabling your employees to leverage the latest trend of AI-powered chatbot to dig in information from your existing intranets/ applications by taking advantage of conversational interfaces.

Take the time and make the investments needed to balance employee expectations with business needs to ensure they are equally satisfied and engaged.

#2 Increasingly intelligent applications

An increasing number of organisations have begun to leverage on artificial intelligence (AI) in most business applications to improve user experience or streamline existing business processes.

This is not to say that business leaders should dive headfirst into AI – they should first assess the maturity and readiness of their business and identify the potential that AI can bring in before doing so.

By 2022, it is expected that one in five workers engaged in mostly nonroutine tasks will rely on AI to do their jobs (Gartner, 2017).

#3 2019 is the beginning of the Gen Z takeover

While millennials are more likely to use apps with advanced technologies and flexibility, the new generation, Gen Z, are true digital natives and their preferences are sure to dictate the future of businesses’ success for years to come.

As a stepping stone, it is ideal for organisations to formulate a digital transformation strategy that can revolutionise traditional business models and work culture to match “digital everything” expectations of current and next generations.

#4 Voice-driven search

Voice search is expected to have a deep impact on digital workplaces.

With growing technologies like Amazon Echo and Google Home, we’re probably going to see significantly more searches carried out verbally in the digital workplace too.

According to Gartner, by 2021, early adopter brands that redesign their websites to support visual and voice search will increase digital commerce revenue by 30%.

A virtual assistant topped up with a voice search optimisation would be a trend in the years to come. Understanding this concept will go a long way in meeting your workplace goals efficiently.

#5 Data Security Will Take Centerstage

Laws like PDPA have remodelled organisation culture. Data security and data sensitivity are two principal considerations of business leaders while there arise many laws applied across data-driven industries and its prediction of accelerating through 2019.

Organisations are required to adopt platforms that allow employees to transact data securely. This is more applicable to their future needs as data security turns into a key enterprise consideration. IT leaders must enforce periodical checks on security policies to protect user privacy and comply with policy regulations.

Stay tuned for more workplace trends in 2019!

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